HCL iObserve Transforms Fragmented Monitoring for Healthcare Entity

The Challenge

Fragmented healthcare IT system

A centralized IT ecosystem is imperative to the healthcare industry. Your patients, providers, and internal staff all rely heavily on the ability to get up-to-date information in a timely and secure manner. Not only are you dealing with data, but you’re handling livelihoods and well-being; what’s more important than that?

This leading healthcare company, who specializes in next-generation private practice radiology, had a fragmented monitoring landscape. They relied heavily on multiple tools from different vendors, managing their digital assets and relationships posed to be cumbersome. This resulted in a lack of centralized visibility, making it difficult to identify and address potential issues proactively. With lack of visibility comes the security concerns due to unencrypted configuration backups, and then manual agent deployment processes on top of it. When you engage in manual processes, like the healthcare entity, you’re losing time and becoming susceptible to errors.

Specific challenges included:

• Multiple tools to monitor the infrastructure due to different vendors
• Exposure to potential data breaches due to unencrypted configuration backups
• Difficulty in troubleshooting network performance bottlenecks
• Reliance on third-party vendors for monitoring of Linux servers
• Lack of visibility into customized applications
• Difficulty in configuration of refined Service Level Agreement (SLA) reports
• Centralized deployment of agent binaries through windows tools like Desktop Central